Privacy Policy

This Privacy Policy explains how DV Electromatic Pvt Ltd (DVEPL) collects, uses, and protects your personal information when you interact with us over WhatsApp.

Information We Collect

When you contact us on WhatsApp, we collect your name, phone number, and the content of the messages you send us. We may also store basic details you share during a conversation (such as your city or an enquiry reference) so we can serve your request.

How We Use Your Information

We use this information solely to respond to your customer enquiries, route your request to the right team, and send you relevant service updates and reminders over WhatsApp. We do not use your data for unrelated advertising.

Data Sharing

We do not sell your personal data to third parties. Your information is shared only with the messaging providers required to deliver WhatsApp messages on our behalf (for example, WhatsApp/Meta and our messaging partner), and only to the extent needed to communicate with you.

Data Retention

We keep your conversation history for as long as needed to support you and to maintain our service records. You may ask us to delete your data at any time using the contact details below.

Your Choices

You can opt out of service updates at any time by replying STOP on WhatsApp or by emailing us. You may also request a copy of, or the deletion of, the personal data we hold about you.

Contact Us

For any privacy questions or requests, please email us at dinesh@dvepl.com and we will be happy to help.